Onboarding & Maintenance Specialist

Expedia, Inc.; Austin, Northern (TX, KY); Hybrid; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin, TX seeks an Onboarding & Maintenance Specialist to empower partners by enabling product configurations and onboarding new connected properties on our platform. You will coordinate with commercial teams to load campaigns and ensure accurate content across listings.

You will track performance metrics, communicate updates to partners and internal teams, and drive process improvements in a fast-changing environment.

Qualifications

• Experience in implementation management, client services project management, or engagement management.
• Strong experience with Excel and handling large data sets; SQL queries preferred but not required.
• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.).
• Excellent written and verbal communication; ability to collaborate with a diverse, international team.

Responsibilities

• Onboard net new connected partners and partner conversions.
• Enable products for existing partners, including room types, rate plans, and property settings.
• Load merchandising campaigns in coordination with commercial teams.
• Track KPIs, including timelines and handle times; report updates to partners and internal stakeholders.
• Collaborate with internal teams to troubleshoot partner issues and improve onboarding processes.

Skills

Communication

Problem solving

Organization

Project management

Data analysis

Adaptability

Tools

Excel

SQL

Salesforce

Outlook

Slack

JIRA

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.**Job Description**Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. **Introduction to the team:** The Onboarding and Maintenance Specialist is a member of the Onboarding & Maintenance team and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training. **In this role, you will:*** Onboard net new connected partners and connected partner conversions* Enable products for existing partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content* Load new merchandising campaigns in conjunction with commercial teams* Track and provide data on key performance indicators, including timelines and handle times* Communicate updates with partners and internal stakeholders across various teams* Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement* Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard* Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities **Experience and qualifications:*** Experience in implementation management, client services project management, or engagement management, mentor similar experience in a partner-facing role* Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required* Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)* Strong oral and written communication skills; experience dealing with a diverse and international team* Solid problem solving/analysis and decision-making abilities* Good organizational, process, and project management skills* Ability to learn new software and technical processes quickly* Experience reporting on results and adjusting procedures to improve results* A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environmentThe total cash range for this position in Austin is $67,500.00 to $94,500.00. Employees in this role have the potential to increase their pay up to $108,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. **Benefits and perks**Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.