Partner Experience & Onboarding Lead

Fetch; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Unlimited PTO

Impactful work

Job summary

Fetch is hiring a Manager of Partner Experience & Onboarding in the United States to own how we attract, onboard, and retain service partners who power our network. You will shape sourcing strategy, monitor funnel health, and lead a team to optimize onboarding and multi-channel communications across markets.

You’ll partner with Operations to address coverage risks, drive onboarding efficiency, and ensure a seamless partner experience from application to first block and beyond, with pay

Responsibilities

• Own the end-to-end sourcing strategy for Service Partners: where we list, what we spend on recruitment, and how that spend is localized market by market so application volume matches the real capacity needs of each market
• Own the metrics that define a healthy funnel, including application volume by market, conversion rate through each stage, cost per applicant, cost per activation, and time to first block, and drive every one of them in the right direction
• Own sustained fill rates across the network, and partner with operations leadership early and directly whenever coverage is at risk in a market
• Own the onboarding and recruitment workflows end-to-end—optimizing technical efficiency, calibrating screening friction to balance quality and conversion, and leading a targeted multi-channel communications strategy.
• Take a holistic view of the full service partner experience, from application to first block to ongoing work, covering first-day experience, pay transparency, the in-app experience, and support responsiveness, so that partners view Fetch positively, come back for more blocks, and stay on the platform long term
• Partner closely with Operations leadership to ensure they feel supported, identify the root cause of fill related issues and develop a recovery plan for each team as needed
• Create sustainable feedback loops to consistently evaluate and improve the DP experience, and the ability to report on those findings to leadership in a clear and concise manner
• Apply strong critical thinking when conversion, fill, or retention degrades: run root cause analysis to find the true driver rather than the symptom, and build a durable fix instead of a temporary patch
• Lead, coach, and develop the specialists reporting into this role, setting their priorities and raising the ceiling on what this function can deliver

Job description

Fetch is hiring a Manager of Partner Experience & Onboarding in the United States to own how we attract, onboard, and retain service partners who power our network. You will shape sourcing strategy, monitor funnel health, and lead a team to optimize onboarding and multi-channel communications across markets.

You’ll partner with Operations to address coverage risks, drive onboarding efficiency, and ensure a seamless partner experience from application to first block and beyond, with pay