Partner Success Associate: Onboarding & Support

Fetch; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) options and disability coverage

Paid time off

Job summary

Fetch is hiring a Partner Success Agent to support 1099 service partners with onboarding, account management, and real-time issue resolution. You will monitor dashboards, respond to inquiries, and coordinate with warehouse teams to ensure smooth operations.

The role emphasizes empathy, critical thinking, and strong English communication, with a flexible schedule and weekend availability. Spanish is a plus for broader support coverage.

Qualifications

• Demonstrates empathy, patience, and initiative to support service partners.
• Strong critical thinking to resolve difficult situations.
• Excellent English listening, writing, and oral skills; learn web-based support tools quickly.

Responsibilities

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries via phone, email, and text.
• Cross-reference internal data to determine 1099 account status.
• Relay operational issues with local warehouse teams and managers.
• Troubleshoot technical problems and provide clear outcomes.

Skills

Empathy

Critical thinking

Analytical

Communication

Learning agility

Time management

Flexible schedule

Weekend availability

Mobile apps

Degree preferred

Spanish bonus

Education

Undergraduate degree

Job description

Fetch is hiring a Partner Success Agent to support 1099 service partners with onboarding, account management, and real-time issue resolution. You will monitor dashboards, respond to inquiries, and coordinate with warehouse teams to ensure smooth operations.

The role emphasizes empathy, critical thinking, and strong English communication, with a flexible schedule and weekend availability. Spanish is a plus for broader support coverage.