Partner Enablement & Onboarding Lead

Horizontal Talent

San Francisco (CA)

In loco

USD 95.000 - 152.000

Tempo pieno

39 ore fa

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Descrizione del lavoro

Horizontal Talent is seeking a results-driven Partner Onboarding Specialist to scale our onboarding program for services partners in a fast-moving environment. You will lead onboarding conversations, host webinars, guide partners through a standardized getting-started process, and monitor progress to keep programs advancing.

Experience with CRM systems and training external audiences is essential, with comfort using AI tools to boost efficiency.

Competenze

Experience supporting, enabling, or onboarding external business customers or partners in a B2B environment.
Background delivering presentations, webinars, or group training sessions to external audiences.
Ability to manage many accounts at once while following a structured process and maintaining accurate records.
Strong written communication skills for emails, FAQs, and concise how-to guidance.
Regular use of CRM or portal tools to track progress and manage work.
Comfort using AI tools as part of your daily workflow to improve efficiency.

Mansioni

Lead onboarding conversations with new and prospective partners, explaining program tiers, requirements, benefits, and next steps.
Run multiple partner onboarding calls each week and route questions to internal teams when needed.
Host recurring webinars for newly joined partners and for partners moving into the next program tier.
Guide partners through a standardized getting-started process, including setup checklists, templates, and milestone tracking.
Monitor partner progress to identify delays and address them quickly.
Serve as the main contact for a select group of high-potential partners until fully supported by a partner manager.
Capture trends in partner progression and share insights with the program team.
Identify gaps in documentation and onboarding materials, and help improve those resources.