Partner Onboarding Specialist

Horizontal Talent; San Francisco (CA); On-site; USD 95,000 - 152,000; Full time

Job summary

Horizontal Talent is seeking a results-driven Partner Onboarding Specialist to scale our onboarding program for services partners in a fast-moving environment. You will lead onboarding conversations, host webinars, guide partners through a standardized getting-started process, and monitor progress to keep programs advancing.

Experience with CRM systems and training external audiences is essential, with comfort using AI tools to boost efficiency.

Qualifications

• Experience supporting, enabling, or onboarding external business customers or partners in a B2B environment.
• Background delivering presentations, webinars, or group training sessions to external audiences.
• Ability to manage many accounts at once while following a structured process and maintaining accurate records.
• Strong written communication skills for emails, FAQs, and concise how-to guidance.
• Regular use of CRM or portal tools to track progress and manage work.
• Comfort using AI tools as part of your daily workflow to improve efficiency.

Responsibilities

• Lead onboarding conversations with new and prospective partners, explaining program tiers, requirements, benefits, and next steps.
• Run multiple partner onboarding calls each week and route questions to internal teams when needed.
• Host recurring webinars for newly joined partners and for partners moving into the next program tier.
• Guide partners through a standardized getting-started process, including setup checklists, templates, and milestone tracking.
• Monitor partner progress to identify delays and address them quickly.
• Serve as the main contact for a select group of high-potential partners until fully supported by a partner manager.
• Capture trends in partner progression and share insights with the program team.
• Identify gaps in documentation and onboarding materials, and help improve those resources.

Skills

Partner onboarding

Webinar delivery

Account management

Written communications

CRM tooling

AI tools

Process discipline

Tools

CRM/Portal tools

Claude AI

Job description

Join a fast-moving partner enablement team and help new services partners get off to a strong start with a clear, consistent onboarding experience. This role is ideal for someone who enjoys running a repeatable process at scale, supporting external business partners, and improving resources that help programs grow smoothly.

Responsibilities

• Lead onboarding conversations with new and prospective partners, explaining program tiers, requirements, benefits, and next steps.
• Run multiple partner onboarding calls each week and route questions or issues to the appropriate internal teams when needed.
• Host recurring webinars for newly joined partners and for partners moving into the next program tier.
• Guide partners through a standardized getting-started process, including setup checklists, templates, and milestone tracking.
• Monitor partner progress closely so that delays or stalled steps are identified and addressed quickly.
• Serve as the main point of contact for a select group of high-potential partners until they are fully supported by a dedicated partner manager.
• Capture trends in partner progression, track engagement activity, and share insights with the program team.
• Identify gaps in documentation, onboarding materials, and webinar content, then help improve those resources.

Skills

• Experience supporting, enabling, or onboarding external business customers or partners in a B2B environment.
• Background delivering presentations, webinars, or group training sessions to external audiences.
• Ability to manage many accounts at once while following a structured process and maintaining accurate records.
• Strong written communication skills for emails, FAQs, and concise how-to guidance.
• Regular use of CRM or portal tools to track progress and manage work.
• Comfort using AI tools as part of your daily workflow to improve efficiency.
• Organized, responsive, and able to balance consistent execution with thoughtful problem-solving.

Preferred Skills

• Experience in a partner, channel, or alliances program within a technology company.
• Familiarity with partner programs that include tiers and published requirements.
• Exposure to services partners such as systems integrators or consulting firms.
• Experience with Claude or similar AI products and tools.
• Experience creating simple automations, trackers, or AI-driven workflows that improve team efficiency.

Horizontal is committed to fostering an inclusive, respectful, and equitable workplace where different perspectives are valued and everyone has the opportunity to succeed. We welcome applicants from all backgrounds and encourage candidates who can bring thoughtful, customer-focused ideas to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $69 - $110 per hour based on qualifications and experience.