Head of Onboarding & Implementations

12twenty; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

12twenty is seeking an experienced onboarding leader to guide a four-person onboarding team and drive successful adoption of our enterprise talent acquisition platform. You will own end-to-end onboarding from contract to confident platform use, partnering with product, sales, and success teams.

The ideal candidate has 5+ years in SaaS onboarding or customer success, 2+ years in people leadership, and a track record of optimizing processes for remote teams.

Qualifications

• 5+ years in SaaS onboarding or customer success.
• 2+ years leading people and managing implementations.
• Experience with escalations, process design, and remote teams.

Responsibilities

• Manage timelines, escalations, and portfolio health.
• Coach, develop, and ramp team members.
• Partner cross-functionally and build the onboarding playbook.

Skills

SaaS Onboarding

Customer Success

People Leadership

Job description

12twenty is seeking an experienced onboarding leader to guide a four-person onboarding team and drive successful adoption of our enterprise talent acquisition platform. You will own end-to-end onboarding from contract to confident platform use, partnering with product, sales, and success teams.

The ideal candidate has 5+ years in SaaS onboarding or customer success, 2+ years in people leadership, and a track record of optimizing processes for remote teams.