Partner Enablement Architect

Forward; United States; Remote; USD 135,000 - 175,000; Full time

Job summary

Forward Networks is seeking an experienced Program Manager, Partner Enablement to build an ecosystem of partners who can sell, deploy, and operate Forward to the same standard as our teams.

You will own the partner enablement strategy from onboarding through certification, designation, and recertification, partnering with Channel leadership, Sales Enablement, Technical Enablement, and Technical Services to turn content into practical learning paths that drive pipeline and ensure a great customer

Qualifications

• 7–10 years in Partner or Channel Enablement with channel partner experience.
• Experience enabling complex multi-stakeholder deals and tiered partner certification programs with hands-on labs and graded assessments.
• Technical fluency in networking or security to scope labs and capstones with Technical Services.
• Strong facilitation and executive communication skills.
• Proficiency with Salesforce and LMS analytics; experience with Absorb or a similar learning platform.
• Ability to take ownership, navigate ambiguity, and manage changing priorities in a fast-paced environment.
• Familiarity with MSP and managed-services business models is a plus.

Responsibilities

• Define and evolve the Partner Enablement Charter aligned with Forward Partner Program goals and Channel leadership priorities.
• Own partner onboarding and certification curricula across four tracks: Sales; Technical Pre-Sales; Deployment and Implementation; and Operator and MSP.
• Design individual certifications for partner sellers and technical pre-sales professionals, and company designations for Deployment and Implementation and MSP tracks.
• Align learning paths with partner levels, designation requirements, and program incentives with Channel leadership and Technical Services.
• Build recertification and quarterly release refresh programs; coordinate LMS/CRM/Partner Portal to track status.
• Partner with Sales Enablement and Technical Enablement to adapt messaging, guides, plays, and assets for partners.
• Coordinate partner technical learning covering API, integrations, and quarterly updates; develop runbooks and escalation practices for MSPs.
• Identify content gaps and develop labs, capstones, scoring rubrics, and assessment standards.
• Ensure certification demonstrates practical skills with assessed work and clear readiness criteria.
• Deliver live and virtual boot camps, certification cohorts, launch webinars, and partner events.
• Measure time-to-certification and revenue; monitor partner-driven pipeline and deal registrations.
• Collaborate with Technical Services to monitor partner delivery quality through SLAs and customer health.
• Use partner feedback to improve programs quarterly.
• Within 12 months, launch all tracks and support first partners earning MSP designations.

Skills

Partner Enablement

Channel Enablement

Complex deals

Labs & capstones

Facilitation & exec comms

Salesforce & LMS analytics

Absorb or similar LMS

Ownership & ambiguity

MSP familiarity

Tools

Salesforce

Absorb LMS

Job description

Forward Networks is seeking an experienced Program Manager, Partner Enablement to build an ecosystem of partners who can sell, deploy, and operate Forward to the same standard as our teams.

You will own the partner enablement strategy from onboarding through certification, designation, and recertification, partnering with Channel leadership, Sales Enablement, Technical Enablement, and Technical Services to turn content into practical learning paths that drive pipeline and ensure a great customer