Part-Time Weekend Guest Experience Coordinator

OPCO Skilled Management; Indianapolis (IN); On-site; USD 21,000 - 26,000; Part time

Job summary

OPCO Skilled Management is seeking a part-time receptionist for weekend coverage in Indianapolis, Indiana. You will welcome visitors, answer inquiries, and support residents and staff with courteous service.

This role requires good communication, proficiency with Microsoft Office, and adherence to regulatory guidelines. You will coordinate between departments and help maintain a positive, compliant front-desk operation.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Effective communication with residents, families, staff, physicians, providers, and agencies.

Responsibilities

• Greets all visitors to the facility.
• Resolves customer requests, questions and complaints, providing information to improve service.
• Acts as liaison between residents and other departments.
• Inquires into customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on unresolved inquiries.
• Models excellent customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and addressing deficiencies.

Skills

Communication skills

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

OPCO Skilled Management is seeking a part-time receptionist for weekend coverage in Indianapolis, Indiana. You will welcome visitors, answer inquiries, and support residents and staff with courteous service.

This role requires good communication, proficiency with Microsoft Office, and adherence to regulatory guidelines. You will coordinate between departments and help maintain a positive, compliant front-desk operation.