Part-Time Weekend Front Desk Concierge Sat and Sun 6pm-2am

ACT Partners; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

ACT Partners in Maryland is seeking a friendly Front Desk Concierge to be the welcoming face of the office. You will manage front desk operations with enthusiasm, professionalism, and efficiency, serving visitors, clients, and staff to create a positive first impression.

The role covers greeting, phone management, scheduling, visitor logs, data entry, basic bookkeeping with QuickBooks, and use of Microsoft Office and Google Workspace to support daily operations.

Qualifications

• Front desk or office management experience required.
• Strong organizational and multitasking skills in a fast-paced setting.
• Proficiency with Microsoft Office and Google Workspace; ability to type and run data entry.
• Excellent communication and customer service abilities; bilingual a plus.

Responsibilities

• Greet visitors and staff to create a welcoming environment.
• Operate multi-line phone system and route calls professionally.
• Handle front desk duties: scheduling, logs, and mail/ship tasks.
• Maintain filing, data entry, proofreading for accuracy and efficiency.
• Support calendar management, appointments, and basic bookkeeping using QuickBooks.
• Use Microsoft Office and Google Workspace for daily tasks.
• Deliver prompt, courteous customer support and phone etiquette.

Skills

Front desk experience

Office management

Microsoft Office

Google Workspace

Multi-line phone systems

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

QuickBooks

Excel

Word

Outlook

Google Workspace

Job description

We are seeking a dynamic and personable Front Desk Concierge to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, professionalism, and efficiency. As the first point of contact for visitors, clients, and staff, you will create a positive and organized environment that reflects our commitment to excellent customer service. Your energy and organizational skills will ensure smooth daily operations while providing exceptional support to all who walk through our doors.

Responsibilities

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle all front desk duties including scheduling appointments, maintaining visitor logs, and managing incoming correspondence.
• Maintain office organization through filing, data entry, and document proofreading to ensure accuracy and efficiency.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
• Utilize computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for daily administrative tasks.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining high standards of phone etiquette.

Qualifications

• Proven experience in front desk or office management roles with strong clerical and administrative skills.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Demonstrated experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining accuracy in proofreading and data management.
• Prior office experience combined with customer service background is highly desirable.

Experience

Hospitality: 2 years (Preferred)

Ability to Commute

Work Location:

Join us as a Front Desk Concierge and be the friendly face that sets the tone for a positive experience every day! Your enthusiasm, organizational prowess, and dedication will help foster a welcoming environment where everyone feels valued and supported.