Receptionist / Concierge

Freedom Village of Holland Michigan; Holland (MI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Referral program

Daily Pay

Gym and indoor pool access

Friendly atmosphere

Job summary

Freedom Village of Holland Michigan is seeking a friendly Concierge for weekend shifts, with Saturdays and Sundays 10am-6pm. The role involves managing multi-line calls, greeting residents and visitors, and handling light clerical tasks in a welcoming community setting.

Ideal candidates have at least 1 year of customer service experience, HS diploma, and basic typing with MS Office skills. The position is part-time, in-person, with benefits and a friendly work environment.

Qualifications

• High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with Microsoft Office software.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

Responsibilities

• Answer and transfer all incoming calls in a courteous and professional manner.
• Serve as receptionist and greet residents, staff, guests and vendors.
• Distribute packages, business mail and magazines; maintain visitor sign-in logs.
• Monitor security cameras and fire alarm board (where applicable) and maintain security for entries accessible to the public.
• Prepare maintenance work orders and correspondence using computer software.
• Data entry of general resident information.

Skills

Customer service

Communication

Education

High School graduate

Tools

Microsoft Office

Job description

Job Description

Weekends: Every other, Part-time: Saturday & Sunday: 10am-6pm.

This is a great position for a recent empty nester parent, college student or anyone with every other weekend availability

General Summary

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

Salary: $15.50 per hour

Benefits

• Employee discount
• Referral program
• Daily Pay
• Use of our beautiful gym and indoor pool
• Friendly atmosphere in a beautiful setting

Schedule

• Weekend availability
• evening availability until 8pm

Experience

• Customer service: 1 year (Preferred)

Qualifications

• High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with Microsoft Office software.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

Physical Requirements/Working Conditions

Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate multi-line phone system, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public.

Principle Duties

• Provide on-going multi-line phone system coverage.
• Serve as receptionist and greet all guests, residents, vendors, suppliers, and outside service providers.
• Distribute packages, business mail and magazines.
• Maintain visitor sign-in logs.
• Monitor closed circuit security TV cameras and fire alarm board (where applicable).
• Maintain security for admittance to all entries accessible to public.
• Prepare maintenance work orders as requested by residents and staff.
• Prepare correspondence, memo, and other documents.
• Responsible for data entry of general resident information using computer software system.

Other Duties

• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.

Hospitality Focus

The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

Wellness Focus

The Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Job Type: Part-time

Work Location: In person

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