Front Desk Receptionist

Rest Haven Homes; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Rest Haven Homes in Grand Rapids, MI is seeking an outgoing Front Desk Receptionist to greet visitors and provide friendly, professional service. You will be the first smile guests see, answer calls, and help residents with warmth and respect.

The ideal candidate has 2+ years in customer service or front desk roles and is comfortable with common computer software. Availability for the listed schedule, a professional demeanor, and strong communication are essential.

Qualifications

• 2+ years of experience in a customer service, receptionist, or front desk role.
• Proficient with common computer applications and office software.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors warmly and professionally, ensuring each visitor feels welcome.
• Answer and direct incoming calls with a positive, helpful, and professional attitude.
• Assist and interact with residents with compassion, patience and respect.
• Sort and deliver incoming mail.
• Keep the reception area neat, clean and organized at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Prioritize and manage multiple tasks efficiently.

Skills

Customer service

Front desk

Communication

Multitasking

Job description

Front Desk Receptionist

We are looking for an outgoing, positive, and friendly individual to join our team as a Front Desk Receptionist. The ideal candidate enjoys welcoming visitors, providing excellent customer service, and creating a warm and positive experience through professional interactions.

Required Schedule:

• Tuesdays: 4:00pm – 9:00pm
• Every other weekend:
• Friday: 2:30pm – 9:00pm
• Saturday: 1:30pm – 7:00pm
• Sunday: 1:30pm – 8:00pm

Primary Responsibilities:

• Greet guests warmly and professionally, ensuring each visitor feels welcome.
• Answer and direct incoming calls with a positive, helpful, and professional attitude.
• Assist and interact with residents with compassion, patience and respect.
• Sort and deliver incoming mail.
• Keep the reception area neat, clean and organized at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Prioritize and manage multiple tasks efficiently.

Preferred Qualifications

• 2+ years of experience in a customer service, receptionist, or front desk role.
• 5+ years of experience using computers and common computer applications.

Job Requirements:

• Availability to work required schedule listed above.
• Professional demeanor and appearance.
• Ability to remain calm, friendly and professional in a busy environment.
• Reliable, punctual and able to work independently.
• Strong communication and interpersonal skills.