Front Desk Concierge - Part Time Weekends - 3pm - 11pm

ACT Partners; Reston (VA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Life insurance

Referral program

Vision insurance

Job summary

ACT Partners in Reston, VA is seeking a Front Desk Concierge to greet residents, guests, vendors, and staff with a professional presence. You will manage calls, maintain logs, and assist with access control during weekend shifts. The role demands strong communication and organization.

The position emphasizes customer service, hospitality, and reliability, with required experience at a front desk or concierge. Proficiency with property management systems and office software is beneficial.

Qualifications

• 2+ years in customer service, hospitality, concierge, or front desk work.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills and ability to learn property management systems.
• Experience in residential, hospitality, property management, or concierge services is highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Customer service

Front desk

Hospitality

Communication

Tools

Property management systems

Office software

Job description

Location: Reston, VA

Job Id:123-The Harrison

# of Openings:1

Overview

We are seeking a professional and personable Front Desk Concierge to serve as the welcoming face of our organization. This role is responsible for providing exceptional customer service while maintaining a safe, organized, and professional front desk environment.

As the first point of contact for residents, guests, vendors, and staff, the Front Desk Concierge is expected to communicate professionally, remain attentive, and handle daily responsibilities efficiently.

• Schedule: Saturday and Sunday
• Shift:3pm - 11pm
• Pay: $18.00 per hour
• Location: Reston, VA

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Qualifications

• At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled Sunday shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.
• Life insurance
• Referral program
• Vision insurance

Experience

Customer Service, Hospitality, Concierge, or Front Desk Experience: 2 years preferred