Part-Time Vision Care Specialist

EssilorLuxottica; Annapolis (MD); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain eyewear options, and coordinate with optical staff to ensure top-quality patient care and a seamless doctor-retail link.

The role emphasizes strong customer service, attention to detail, and teamwork in a fast-paced optical environment. Compensation includes an hourly pay range with benefits.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers promptly (within 30 seconds).
• Answers the telephone within 3 rings in a friendly manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully with team when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Maintains HIPAA-compliant patient records and store displays.
• Placing contact lens orders, processes shipments and submits invoices.
• Operates the POS system and handles payments securely.

Skills

Customer service

Communication

Problem solving

Math skills

Organization

Sales skills

Education

High school diploma

Tools

Cash register

Computers

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain eyewear options, and coordinate with optical staff to ensure top-quality patient care and a seamless doctor-retail link.

The role emphasizes strong customer service, attention to detail, and teamwork in a fast-paced optical environment. Compensation includes an hourly pay range with benefits.