Part-Time Vet Care Coordinator | Front Desk & Client Care

Aec Memphis; Memphis (TN); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) plan with company match

Team member pet discounts

Wellbeing support resources

Job summary

Animal Emergency Center in Memphis, Tennessee, is seeking a Part-Time Care Coordinator to deliver exceptional front-desk support, manage client interactions, and assist during emergencies. This role emphasizes compassionate customer service, accurate data handling, and coordination with the veterinary team.

The position requires a minimum of 2 years as a receptionist in a day clinic, with weekend shifts included. Join a dedicated team providing after-hours and holiday care to pets in need.

Qualifications

• Must be 18 years of age or older.
• Requires 2 years of receptionist experience in a day clinic.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Receptionist experience

Phone etiquette

Tools

Cornerstone

Job description

Animal Emergency Center in Memphis, Tennessee, is seeking a Part-Time Care Coordinator to deliver exceptional front-desk support, manage client interactions, and assist during emergencies. This role emphasizes compassionate customer service, accurate data handling, and coordination with the veterinary team.

The position requires a minimum of 2 years as a receptionist in a day clinic, with weekend shifts included. Join a dedicated team providing after-hours and holiday care to pets in need.