Care Coordinator - Veterinary Receptionist

Brief Media, Inc.; Memphis (TN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Parental Leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Job summary

PetVet Care Centers in Memphis, TN is seeking a Care Coordinator to join our Memphis Veterinary Specialists & Emergency team. You will handle reception duties, patient check-in, scheduling, and client communications to deliver outstanding service.

The ideal candidate has 2–3 years of veterinary practice experience, strong customer service skills, and the ability to stay calm under pressure in a busy hospital environment.

Qualifications

• Applicants must be 18 years of age or older.
• At least 2-3 years of experience in a veterinary practice.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary office experience

Scheduling appointments

Team communication

Tools

Practice management software

Job description

PetVet Care Centers in Memphis, TN is seeking a Care Coordinator to join our Memphis Veterinary Specialists & Emergency team. You will handle reception duties, patient check-in, scheduling, and client communications to deliver outstanding service.

The ideal candidate has 2–3 years of veterinary practice experience, strong customer service skills, and the ability to stay calm under pressure in a busy hospital environment.