Part-Time Trauma-Informed Client Services Monitor

Hope The Mission; Bakersfield (CA); On-site; USD 22,000 - 33,000; Part time

Job summary

Hope the Mission seeks a Part-Time Client Services Monitor to work on-site in Bakersfield, CA. The role focuses on maintaining safety, supporting daily housing operations, and upholding program standards with dignity and compassion.

The CSM will conduct wellness checks, assist with participant services, and ensure accurate reporting while coordinating with staff to meet contract requirements.

Qualifications

• High school diploma or GED required.
• Previous experience in homeless services, shelter operations or social service preferred.
• Knowledge of trauma-informed care and harm reduction principles preferred.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Maintains facility cleanliness, safety, and readiness.
• Performs wellness checks and monitors participant safety.
• Handles participant intake, orientation, and site guidelines as directed.
• Completes Daily Activity Reports (DARs) timely and accurately.
• Transports participants to designated routes and maintains vehicle cleanliness.
• Supports meal service, supply distribution, and general operational duties.

Skills

Observation skills

Trauma-informed communication

De-escalation techniques

Written documentation

Professional boundaries

Teamwork and communication

Basic computer/email

Education

High school diploma or GED

Job description

Hope the Mission seeks a Part-Time Client Services Monitor to work on-site in Bakersfield, CA. The role focuses on maintaining safety, supporting daily housing operations, and upholding program standards with dignity and compassion.

The CSM will conduct wellness checks, assist with participant services, and ensure accurate reporting while coordinating with staff to meet contract requirements.