Shelter Client Services & Safety Monitor

Hope the Mission; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hope the Mission is seeking a Client Service Monitor (PT & FT) to support the on-site housing program in Los Angeles, CA. The role emphasizes safety, dignity, and compassionate engagement with participants experiencing homelessness.

Responsibilities include facility sanitation, wellness checks, intake support, documentation, and participant services. Flexibility to cover various shifts and a strong commitment to the mission are essential.

Qualifications

• High school diploma or GED required.
• Experience in homeless services or shelter ops preferred.
• Knowledge of trauma-informed care and harm reduction preferred.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Maintain cleanliness and safety in facility areas.
• Conduct wellness checks and monitor safety.
• Assist with participant intake and orientation.
• Document daily activity reports and HMIS entries.
• Transport participants as needed (site-specific).
• Provide shift coverage and communicate updates.

Skills

Observation skills

Trauma-informed

Boundaries

Documentation

Policies & procedures

Teamwork

Computer basics

Integrity & service

Community partnerships

Decision making

Education

High school diploma or GED

Tools

HMIS

Job description

Hope the Mission is seeking a Client Service Monitor (PT & FT) to support the on-site housing program in Los Angeles, CA. The role emphasizes safety, dignity, and compassionate engagement with participants experiencing homelessness.

Responsibilities include facility sanitation, wellness checks, intake support, documentation, and participant services. Flexibility to cover various shifts and a strong commitment to the mission are essential.