On-Site Client Safety & Support Monitor

Hope The Mission; Thousand Oaks (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hope the Mission in Thousand Oaks, CA, seeks a Full-Time Client Services Monitor to work on-site and support program operations. The role focuses on keeping participants safe, maintaining cleanliness, and ensuring documentation is accurate and timely.

The position emphasizes trauma-informed care, consistent presence, and compassionate engagement with individuals experiencing homelessness, with duties spanning safety, intake, and collaboration with staff.

Qualifications

• High school diploma or GED required.
• Experience in homeless services or shelter operations preferred.
• Knowledge of trauma-informed care and harm reduction principles preferred.

Responsibilities

• Maintains cleanliness and sanitation of facilities and common areas.
• Monitors participant safety and site activity; performs routine safety checks.
• Provides direct assistance to participants and connects them to staff or resources.
• Completes DARs and HMIS documentation accurately and timely.
• Responds to incidents using trauma-informed de-escalation; follows reporting protocols.
• Transports participants to established routes and maintains vehicle readiness.

Skills

Observation

Trauma-informed care

De-escalation

Documentation

Boundary management

Teamwork

Communication

Empathy

Professionalism

Education

High school diploma or GED

Tools

HMIS

Job description

Hope the Mission in Thousand Oaks, CA, seeks a Full-Time Client Services Monitor to work on-site and support program operations. The role focuses on keeping participants safe, maintaining cleanliness, and ensuring documentation is accurate and timely.

The position emphasizes trauma-informed care, consistent presence, and compassionate engagement with individuals experiencing homelessness, with duties spanning safety, intake, and collaboration with staff.