Shift Lead, Client Services & Crisis Response

Hope The Mission; Bakersfield (CA); On-site; USD 42,000 - 59,000; Full time

Job summary

Hope The Mission in Bakersfield is seeking a Lead Client Service Monitor to provide on-shift leadership for Client Service Monitors at interim housing sites. You will guide staff, enforce safety protocols, and ensure consistent service delivery throughout each shift.

Reporting to the Program Manager, you handle wellness checks, incident documentation, and coordination with case management to support participant safety and stability, especially during evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.

Responsibilities

• Serve as on-shift lead for all Client Service Monitors; provide real-time direction, guidance, and support throughout the shift.
• Complete required wellness checks, site walk-throughs, and safety protocols every shift without exception.
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise.
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts.
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity.
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff.

Skills

Leadership

Crisis management

Trauma-informed communication

Staff coaching

Documentation skills

Safety protocol enforcement

HIPAA compliance

Education

High school diploma or GED

Job description

Hope The Mission in Bakersfield is seeking a Lead Client Service Monitor to provide on-shift leadership for Client Service Monitors at interim housing sites. You will guide staff, enforce safety protocols, and ensure consistent service delivery throughout each shift.

Reporting to the Program Manager, you handle wellness checks, incident documentation, and coordination with case management to support participant safety and stability, especially during evenings, weekends, and holidays.