Part-Time On-Shift Leader, Client Services & Safety

Hope The Mission; Bakersfield (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Hope the Mission is seeking a Lead Client Service Monitor for part-time attendance at Bakersfield interim housing sites. The role leads Client Service Monitors on shift, ensures wellness checks, safety protocols, and incident response, while maintaining documentation and policy compliance.

The LCSM mentors staff, supports onboarding, and coordinates with case management to maintain participant safety and stability.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience as a Client Service Monitor or similar role preferred.
• Prior lead or shift-lead experience preferred.
• Knowledge of interim housing operations and safety protocols.

Responsibilities

• Serve as on-shift lead for all Client Service Monitors with real-time direction.
• Complete wellness checks, site walk-throughs, and safety protocols each shift.
• Monitor site activity and address safety concerns and policy violations.
• Lead pass-down huddles and communicate updates to staff.
• Response to incidents and emergencies until leadership arrives.
• Ensure accurate DARs and shift documentation; enforce policies.
• Model trauma-informed care and coach new monitors.
• Assist with onboarding, training, and scheduling coverage.
• Collaborate with case management to support participant safety.

Skills

Leadership

Crisis response

Trauma-informed care

Documentation skills

Team coaching

Education

High school diploma or GED

Job description

Hope the Mission is seeking a Lead Client Service Monitor for part-time attendance at Bakersfield interim housing sites. The role leads Client Service Monitors on shift, ensures wellness checks, safety protocols, and incident response, while maintaining documentation and policy compliance.

The LCSM mentors staff, supports onboarding, and coordinates with case management to maintain participant safety and stability.