Shift Lead – Client Services (Trauma-Informed)

Hope The Mission; Los Angeles (CA); On-site; USD 30,000 - 41,000; Part time

Job summary

Hope the Mission is seeking a part-time Lead Client Services Monitor in the Van Nuys, CA area. The role oversees shift operations, wellness checks, safety protocols, and incident responses across interim housing sites.

Ideal candidates have 1+ year in a similar role and demonstrate leadership, trauma-informed communication, and strong documentation skills. Flexible scheduling includes evenings and weekends to support safety and stability.

Qualifications

• High school diploma or GED required.
• Minimum one year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma-informed care.

Responsibilities

• Lead on-shift for Client Service Monitors; provide real-time direction and support.
• Complete wellness checks, site walk-throughs, and safety protocols every shift.
• Monitor site activity and address safety concerns and policy violations.
• Conduct shift transitions and ensure clear communication.
• Manage incidents and emergencies until leadership arrives.
• Ensure DARs and required documentation are completed on time.

Skills

Leadership

Crisis response

Trauma-informed communication

Staff coaching

Documentation

Calm under pressure

Computer literacy

Integrity

Motivational Interviewing

Housing First

Emotional intelligence

Education

High school diploma or GED

Job description

Hope the Mission is seeking a part-time Lead Client Services Monitor in the Van Nuys, CA area. The role oversees shift operations, wellness checks, safety protocols, and incident responses across interim housing sites.

Ideal candidates have 1+ year in a similar role and demonstrate leadership, trauma-informed communication, and strong documentation skills. Flexible scheduling includes evenings and weekends to support safety and stability.