Part-Time Ticketing & Guest Services Associate

Sight Sound; Ronks (PA); On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

Sight & Sound is seeking a Part-time Customer Service Representative to deliver top-tier guest service at the theater and box office. Role includes handling reservations, answering inquiries, and guiding guests in person or by phone, with a schedule of 9:00 AM to 3:00 PM, Monday through Friday, up to 28 hours per week.

The ideal candidate will have strong computer and typing skills, exceptional communication, and the ability to remain composed in a fast-paced environment while learning our

Qualifications

• Strong computer skills.
• Solid typing skills.
• Excellent written and verbal communication.
• Excellent interpersonal skills.
• Ability to remain calm under pressure in a fast-paced environment.
• Willingness, desire, and ability to learn and serve.

Responsibilities

• Administer the highest level of quality Customer Service. Assist guests over the phone or in person at the Box Office.
• Professionally address difficult problems or situations.
• Learn and utilize Showtix, Teams, Outlook, SharePoint, and Talkdesk.
• Communicate clearly with leadership and the team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Support the culture of Sight & Sound in interactions with guests and team members.
• Follow sales and business policies decided by leadership.
• All other duties as assigned.

Skills

Computer skills

Typing

Communication

Interpersonal skills

Calm under pressure

Problem-solving

Willingness to learn

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is seeking a Part-time Customer Service Representative to deliver top-tier guest service at the theater and box office. Role includes handling reservations, answering inquiries, and guiding guests in person or by phone, with a schedule of 9:00 AM to 3:00 PM, Monday through Friday, up to 28 hours per week.

The ideal candidate will have strong computer and typing skills, exceptional communication, and the ability to remain composed in a fast-paced environment while learning our