Guest Services & Reservations Specialist (Part-Time)

Sight & Sound Brand; Ronks (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Sight & Sound is seeking a Part-Time Customer Service Representative to assist guests with information and reservations at our contact center or box office. The schedule is 9:00 AM–3:00 PM, Monday–Friday, up to 28 hours weekly, with strong emphasis on hospitality, accuracy, and teamwork.

The role requires excellent communication, solid computer and typing skills, and the ability to stay composed in a fast-paced environment. Knowledge of ticketing software is a plus.

Qualifications

• Strong computer skills.
• Solid typing skills.
• Excellent written and verbal communication, and excellent interpersonal skills.
• Ability to remain calm and rational under pressure in a fast-paced environment.
• Willingness, desire, and ability to learn and serve.
• Ability to think critically and problem-solve in partnership with leadership.

Responsibilities

• Provide the highest quality Customer Service for guests and potential guests.
• Assist guests over the phone or in person for reservations (Box Office or Contact Center).
• Learn and utilize computer systems including Showtix, Microsoft Teams, Outlook, SharePoint, Talkdesk.
• Communicate clearly with leadership and the broader team.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with guests and team members.
• Administer and remain informed with sales and business policies and procedures decided by leadership.
• All other duties as assigned.

Skills

Typing skills

Strong computer skills

Excellent written and verbal

Interpersonal skills

Calm under pressure

Willingness to learn

Problem-solving

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is seeking a Part-Time Customer Service Representative to assist guests with information and reservations at our contact center or box office. The schedule is 9:00 AM–3:00 PM, Monday–Friday, up to 28 hours weekly, with strong emphasis on hospitality, accuracy, and teamwork.

The role requires excellent communication, solid computer and typing skills, and the ability to stay composed in a fast-paced environment. Knowledge of ticketing software is a plus.