Part-Time Guest Services Specialist — Reservations

Sight & Sound Brand; Grapevine (TX); On-site; USD 21,000 - 25,000; Part time

Job summary

Sight & Sound is seeking a part-time Customer Service Representative to assist guests with information and reservations via our Contact Center and Box Office. The role runs 9:00 AM to 3:00 PM, Monday–Friday, up to 28 hours per week, with a focus on delivering exceptional service and using systems like Showtix and Talkdesk.

Responsibilities include handling inquiries, processing reservations, and upholding our customer-first culture while collaborating with leadership and the broader team in

Qualifications

• Solid typing skills.
• Excellent written and verbal communication.
• Ability to remain calm and rational under pressure in a fast-paced environment.

Responsibilities

• Provide high-quality customer service to guests and prospective guests via phone or in person.
• Learn and utilize Showtix, Teams, Outlook, SharePoint, Talkdesk, etc.
• Communicate clearly with leadership and the team in both locations.
• Process daily guest reservations and related tasks.
• Support company culture in interactions with guests and team members.

Skills

Typing skills

Communication skills

Interpersonal skills

Education

High School or higher

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is seeking a part-time Customer Service Representative to assist guests with information and reservations via our Contact Center and Box Office. The role runs 9:00 AM to 3:00 PM, Monday–Friday, up to 28 hours per week, with a focus on delivering exceptional service and using systems like Showtix and Talkdesk.

Responsibilities include handling inquiries, processing reservations, and upholding our customer-first culture while collaborating with leadership and the broader team in