Customer Service Representative (Part-Time)

Sight Sound; Ronks (PA); On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

Sight & Sound is seeking a Part-time Customer Service Representative to deliver top-tier guest service at the theater and box office. Role includes handling reservations, answering inquiries, and guiding guests in person or by phone, with a schedule of 9:00 AM to 3:00 PM, Monday through Friday, up to 28 hours per week.

The ideal candidate will have strong computer and typing skills, exceptional communication, and the ability to remain composed in a fast-paced environment while learning our

Qualifications

• Strong computer skills.
• Solid typing skills.
• Excellent written and verbal communication.
• Excellent interpersonal skills.
• Ability to remain calm under pressure in a fast-paced environment.
• Willingness, desire, and ability to learn and serve.

Responsibilities

• Administer the highest level of quality Customer Service. Assist guests over the phone or in person at the Box Office.
• Professionally address difficult problems or situations.
• Learn and utilize Showtix, Teams, Outlook, SharePoint, and Talkdesk.
• Communicate clearly with leadership and the team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Support the culture of Sight & Sound in interactions with guests and team members.
• Follow sales and business policies decided by leadership.
• All other duties as assigned.

Skills

Computer skills

Typing

Communication

Interpersonal skills

Calm under pressure

Problem-solving

Willingness to learn

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Service Representatives are responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or theatre Box Office.

The schedule for the Part-Time Customer Service Representative position is 9:00 AM through 3:00 PM on Mondays-Fridays. The expectation is that the employee will work up to 28 hours per week.

Essential Duties & Responsibilities

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Prerequisites

• Strong computer skills
• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environmentA willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership

The physical demands of this position are typical for a desk job. You will be at a desk most of the day, typically with the option to sit or stand. You may have to lift/exert up to 10 lbs. of force on occasion. The full physical requirements of this job are available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.