Customer Service Representative (Full-Time)

Sight & Sound Brand; Ronks (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sight & Sound is seeking a Customer Service Representative to deliver high-quality guest service by phone, online, and in person at the Box Office. The role supports information and reservations for our theatre experiences.

Shifts include early and late options, totaling 40 hours per week across six days. Candidates should have strong computer skills, fast typing, clear communication, and a calm, courteous demeanor.

Qualifications

• Strong computer skills and typing ability.
• Excellent written and verbal communication, plus interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Willingness to learn and serve guests.

Responsibilities

• Provide highest quality customer service for guests and potential guests.
• Assist guests over the phone or in person at the Box Office.
• Learn and use Showtix, Teams, Outlook, SharePoint, Talkdesk.
• Communicate clearly with leadership and the team.
• Process daily guest reservations in a timely manner.
• Promote Sight & Sound culture in interactions.

Skills

Computer Skills

Typing

Communication

Interpersonal Skills

Ability to Work Under Pressure

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or theatre Box Office.

The Contact Center is operational six days a week in which Customer Service Representatives will work five out of the six days. This role has two variable shifts, which includes an early shift and a late shift. The early shift schedule is 8:15 am to 5:00 pm Monday through Saturday, and the late shift schedule is 10:45 am to 7:30 pm Tuesday through Saturday. Customer Service Representatives work a combination of these shifts throughout the week, including some Saturdays. Lastly, the expectation is that the employee will work 40 hours per week.

Essential Duties & Responsibilities:

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Prerequisites:

• Strong computer skills
• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
• A willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.