Part-Time Guest Services Associate — Theater & Box Office

Sight & Sound Brand; Branson (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Sight & Sound is seeking a part-time Customer Service Representative in Branson, MO to assist guests with information and reservations. The role is onsite, 28 hours per week, with shifts 8:00 am–3:00 pm or 8:00 am–2:00 pm, six days a week with some Saturdays required.

You will use Showtix, Teams, Outlook and Talkdesk to deliver friendly, accurate service. Ideal candidates have strong typing, excellent communication, and the ability to stay calm under pressure.

Qualifications

• Solid typing skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to remain calm and rational under pressure in a fast-paced environment.
• Willingness, desire, and ability to learn and serve.
• Ability to think critically and problem-solve in partnership with leadership.

Responsibilities

• Provide the highest level of customer service for guests and potential guests, by phone or in person.
• Professionally and graciously meet customers’ needs when addressing problems.
• Learn and utilize computer systems including Showtix, Teams, Outlook, SharePoint and Talkdesk.
• Communicate clearly with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.

Skills

Typing skills

Written & verbal communication

Interpersonal skills

Calm under pressure

Willingness to learn

Critical thinking

Education

High School or better

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Sight & Sound is seeking a part-time Customer Service Representative in Branson, MO to assist guests with information and reservations. The role is onsite, 28 hours per week, with shifts 8:00 am–3:00 pm or 8:00 am–2:00 pm, six days a week with some Saturdays required.

You will use Showtix, Teams, Outlook and Talkdesk to deliver friendly, accurate service. Ideal candidates have strong typing, excellent communication, and the ability to stay calm under pressure.