Part-Time Teller & Member Advocate - Bilingual

Gesa; Moses Lake (WA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Competitive Pay

Dental and Vision Insurance

Paid Time Off 8 days/year + 10 paidhol

401(k) Match

Incentive Program

Tuition Assistance and Student Loan Re

Commuter Benefits

Paid Time Off to Volunteer in the Comm

Product discounts

Engaging Work Environment

Rewards and Recognition Programs

Job summary

Gesa Credit Union is hiring a Part-Time Member Service Associate (Teller) in Moses Lake, WA. The role focuses on delivering excellent member service, handling teller transactions, digital banking support, and helping members with routine needs.

A bilingual candidate is preferred to better serve the community. The position offers competitive pay between $17.13 and $24.57 per hour, with benefits and a supportive team culture.

Qualifications

• High School Degree or equivalent required.
• At least one year of customer service preferred.
• Some cash handling experience preferred.

Responsibilities

• Provide exceptional member service and assist with transactions.
• Resolve member concerns and escalate complex issues as needed.
• Understand financial literacy, products, and services for member conversations.
• Maintain up-to-date knowledge of credit union policies and procedures.
• Offer products/services to deepen member relationships and refer to experts.
• Make outbound calls to nurture member relationships.
• Ensure branch equipment functions and escalate issues promptly.
• Process transactions accurately and balance cash drawer daily.
• Record monetary instruments and compliance reports per BSA.
• Assist members with Digital Banking enrollment and navigation.
• Support members with routine fraud disputes.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Gesa Credit Union is hiring a Part-Time Member Service Associate (Teller) in Moses Lake, WA. The role focuses on delivering excellent member service, handling teller transactions, digital banking support, and helping members with routine needs.

A bilingual candidate is preferred to better serve the community. The position offers competitive pay between $17.13 and $24.57 per hour, with benefits and a supportive team culture.