Full-Time Bilingual Teller - Member Services Champion

UW Credit Union; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

UW Credit Union is hiring a bilingual full-time teller for our State Street branch. You will handle teller transactions, offer UW products and services, and build lasting member relationships while delivering exceptional service.

The role focuses on accurate cash handling, customer interaction, and teamwork within a branch that values a Members for Life philosophy. This position supports our Madison community and member goals.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Demonstrates ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can confidently jump in where and when you are needed.

Responsibilities

• Welcome and assist members at our State Street branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Skills

Customer service

Cash handling

Interpersonal skills

Team player

Education

High School Diploma

Job description

UW Credit Union is hiring a bilingual full-time teller for our State Street branch. You will handle teller transactions, offer UW products and services, and build lasting member relationships while delivering exceptional service.

The role focuses on accurate cash handling, customer interaction, and teamwork within a branch that values a Members for Life philosophy. This position supports our Madison community and member goals.