Part-Time Member Service Pro — Banking & Community Impact

Gesa Credit Union; Pullman (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) Match

Dental and Vision Insurance

Paid Time Off

Holiday Pay

Job summary

Gesa Credit Union is seeking a Member Service Associate in Washington to deliver exceptional member service, handle teller transactions, and assist with digital banking and account maintenance.

You will actively deepen member relationships, refer products, and conduct outbound calls while maintaining accurate cash handling and compliance. This role offers a supportive team and opportunities for growth.

Qualifications

• Education: High School degree or equivalent required.
• At least one year of customer service experience preferred.
• Some cash handling experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Report for work on time and maintain a schedule of regular attendance.
• Some travel may be required.
• Proficient with varying levels of technology.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Complex concerns are escalated to more senior level positions.
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
• Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
• Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
• Perform transactions and service requests on member accounts in an accurate and timely manner.
• Accurately follow all cash handling procedures and balances cash drawer at the end of every shift.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with routine fraud disputes.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Technology proficiency

Education

High School diploma or equivalent

Job description

Gesa Credit Union is seeking a Member Service Associate in Washington to deliver exceptional member service, handle teller transactions, and assist with digital banking and account maintenance.

You will actively deepen member relationships, refer products, and conduct outbound calls while maintaining accurate cash handling and compliance. This role offers a supportive team and opportunities for growth.