Member Service Associate: Banking & Community Impact

Gesa Credit Union; Moses Lake (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

PTO

Holidays

401k Match

Tuition Assistance

Student Loan Repayment

Commuter Benefits

Volunteer Time Off

Product discounts

Job summary

Gesa Credit Union in Moses Lake, WA seeks a Member Service Associate to deliver friendly service, handle teller transactions and assist with digital banking. The role supports growth of member relationships and requires accurate cash handling and strong communication.

The ideal candidate has customer service experience, a high school diploma, and a commitment to ethics and community involvement as outlined by the credit union's standards.

Qualifications

• Professional written and verbal communication.
• Experience in customer service is preferred.
• Basic cash handling and banking knowledge.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Handle teller transactions, digital banking assistance and routine inquiries.
• Make outbound calls to establish, grow and nurture member relationships.
• Follow cash handling procedures and balance cash drawer at shift end.
• Assist members with routine fraud disputes and digital enrollment.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or equivalent

Job description

Gesa Credit Union in Moses Lake, WA seeks a Member Service Associate to deliver friendly service, handle teller transactions and assist with digital banking. The role supports growth of member relationships and requires accurate cash handling and strong communication.

The ideal candidate has customer service experience, a high school diploma, and a commitment to ethics and community involvement as outlined by the credit union's standards.