Part-Time Telecom Technician

Keefesupply; Greenville (TX); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Employee Assistance Program

Paid Sick Leave

Job summary

TKC Holdings, Inc. is seeking a Part-Time Telecom Technician to serve as the primary interface for facility system inquiries, track inmate grievances, and manage equipment like tablets and phones within a correctional setting. The role requires repairing or replacing broken telephone sets and providing weekly system status updates.

The position is on-site with four-hour shifts, five days a week. Candidates should have a high school diploma or GED and at least 3 years in a high-tech environment,

Qualifications

• High school diploma or GED required.
• 3+ years experience in a high-tech environment.
• Experience with hardware maintenance, software management and networking.
• Customer service experience.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Repair or replace broken telephone sets.
• Provide weekly updates of phone system status and repairs.
• Assist facility investigative personnel with reporting needs.
• Create trouble tickets and track repair/equipment requests.
• Coordinate site visits and materials delivery through facility security.
• Maintain on-site tablet/equipment inventory.
• Work five days per week, four hours per day inside correctional facility.

Skills

Customer service

High tech environment

Hardware maintenance

Software management

Networking

Education

High school diploma or GED

Job description

Wage Rate

$22.00-25.00/hour
Work Location

On-Site
Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position

The Part-Time Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Provide weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory
• Must work (5) days a week, (4) hours a day inside correctional facility
• Other duties as assigned

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules and evening or night shifts.

Benefits

As an hourly employee, you are eligible for the Employee Assistance Program (EAP) at no cost to you. You will accrue one (1) hour of paid Sick leave per every thirty (30) hours worked.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108