Tech Support Specialist - Part-Time & Seasonal

Best Buy; Spokane (WA); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

401(k) plan

Paid time off

Stock purchase plan

Job summary

Best Buy is seeking a Geek Squad Agent in Spokane, WA for a part-time seasonal (Individual Contributor) position. You will be the first point of contact for tech support, assist with device setups, and guide customers on repairs or replacements.

You’ll learn through training, handle in-store inquiries, and collaborate with others to resolve issues. Flexibility to work evenings, weekends, and holidays is required. Competitive pay and employee discounts are offered.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check‑in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent in Spokane, WA for a part-time seasonal (Individual Contributor) position. You will be the first point of contact for tech support, assist with device setups, and guide customers on repairs or replacements.

You’ll learn through training, handle in-store inquiries, and collaborate with others to resolve issues. Flexibility to work evenings, weekends, and holidays is required. Competitive pay and employee discounts are offered.