Part Time Support Staff, Enrollment Services - Springfield Technical Community College

Springfield Technical Community College; Springfield (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Springfield Technical Community College in Massachusetts is seeking a part-time Support Staff member to provide clerical support in the Admissions Office, assisting daily operations, handling filing, record management and customer service for students and visitors.

Responsibilities include processing transfer credit reports, updating transcripts and student records, working in the CRM, greeting visitors, answering inquiries by phone, email or chat, and cross-training within the Division of

Qualifications

• Associate's degree preferred; 3+ years in a busy office.
• Proficient with basic Microsoft Office and able to learn new programs.
• Ability to work with a diverse group and strong customer service.

Responsibilities

• Provide clerical support in Admissions Office tasks.
• Process transfer credits and update transcripts and student records.
• Respond to inquiries via CRM, email, phone, and chat.
• Cross-train within Student Affairs division to provide clerical support.
• Support diversity and inclusion in the work environment.
• Attend meetings and trainings as advised.

Skills

Customer service

Communication

Teamwork

Organization

Education

Associate's degree preferred

Tools

Microsoft Office

Job description

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The part-time Support Staff provides clerical support in the areas of enrollment services within the Division of Student Affairs. This position assists in the daily operations of the Admissions Office including general office tasks, filing, record management and customer service functions.

RESPONSIBILITIES include, but are not limited to:

• Participate in the daily operations of the primary assignment, which is the Admissions Office by providing clerical support such as processing transfer credit reports, updating transcripts and student records, working within the Customer Relationship Management system (CRM), etc.
• Provide excellent customer service; greet office visitors, respond to inquiries, answer phones, correspond via email, phone, ChatNow, etc.
• Respond to inquiries and prospects through the CRM system.
• Cross train within the division of student affairs to provide clerical support as needed.
• Contributes to a work environment that encourages and promotes diversity and inclusion.
• Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
• Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
• Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Requirements:

• Associate's degree preferred; Three or more years of experience in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Must possess strong customer services skills.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information

Additional Information:

Salary/Work Schedule: $18 per hour, 18.5 hours per week, Monday through Friday, hours negotiable between 8 AM and 5 PM. Requires flexibility to work occasional evenings and/or weekends as demand dictates.
Benefits: No
Union: Non-Union
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY:

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at [e-mail], the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT:

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.