Technician/Enrollment Center

Westmoreland County Community College; Youngwood (Westmoreland County); On-site; USD 33,000 - 41,000; Full time

Job summary

Westmoreland County Community College in Youngwood, PA, seeks a Technician/Enrollment Center to deliver high level customer service and clerical support within the Enrollment Center.

The role staffs the front desk, assists students with enrollment and college services, updates records, and collaborates with other departments while maintaining confidentiality. Training and cross-training opportunities are provided.

Qualifications

• Associate degree in a related field is required.
• Two years of work-related and customer service experience is required.
• Prior work performance must have met or exceeded appropriate work standards.

Responsibilities

• Provide high level customer service and clerical support within the Enrollment Center.
• Staff the Enrollment Center front desk, assisting students and visitors with enrollment and student services.
• Update student records and generate reports in accordance with policies and confidentiality requirements.
• Refer to and collaborate with other departments as needed.
• Assist with special enrollment events and student outreach activities.
• Demonstrate flexibility to adjust priorities with changing student needs and call volumes.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Prioritize multiple tasks

Problem solving

Multitasking

Confidentiality

Education

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

Position Details

Position Information

Position Title Technician/Enrollment Center

Division Vice President Student Affairs(DIV)

Department Information Center

Job Description

This position is responsible to provide high level customer service, clerical support, and assistance within the Enrollment Center.

Essential Job Functions

• Assist and provide accurate information to stakeholders, current students, and prospective students in front-line call center services regarding enrollment, registration, College services, and Enrollment Center requests.
• Staff the Enrollment Center front desk, welcoming and assisting students and visitors with a variety of enrollment and student service-related needs, while maintaining a professional, courteous, and welcoming environment.
• Research information needed to answer student/stakeholder issues.
• Identify and elevate priority issues and refer to other College resources as necessary.
• Update student records and other institutional information in accordance with College policies, procedures, and applicable privacy and confidentiality requirements; generate reports as needed.
• Refer to and collaborate with other departments across the College as needed.
• Assist with special enrollment events, registration initiatives, student outreach efforts, orientation activities, and other college programs as assigned.
• Support departmental operations by demonstrating flexibility and the ability to adjust priorities in response to changing student needs, call volume, staffing demands, and institutional priorities.
• Perform other records-related tasks and special projects as assigned.

Other Job Functions

• Engage in ongoing and frequent training sessions to maintain an understanding of College services, policies, procedures, and programs.
• Assist with training as needed.
• Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities.
• Attend all required meetings and training.
• Perform additional grade-level support duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrated knowledge of Microsoft Word and Excel required.
• Demonstrated knowledge of professional office skills and procedures required.
• Proficient verbal and written communications.
• Read, comprehend and follow instructions/work orders.
• Meticulous recordkeeping skills.
• Ability to consistently provide excellent customer service.
• Ability to organize and prioritize work assignments, including managing multiple projects/tasks concurrently and meet varied deadlines.
• Ability to identify problems, make corrective recommendations and assist with the problem-solving process.

Experience

Required Qualifications

• Associate degree in a related field required.
• Two (2) years of work-related and customer service experience required.
• Prior work performance must have met or exceeded appropriate work standards.

Clearances Required

• PA Child Abuse History
• PA Criminal Record Check
• FBI Federal Criminal History Record

Preferred Qualifications

• Call center experience preferred.

Physical Demands

• Prolonged sitting
• Frequent standing/walking or otherwise moving around department/campus
• Repetitive finger/hand movements
• Occasional lifting up to 20 lbs.
• Occasional bending

Audible Demands

• Ability to communicate orally and hear conversation

Visual Demands

• Use of computer and internet/internet-based systems
• Reading and preparing documents, reports, presentations, etc.

Environmental Conditions

• Work is primarily conducted in a typical indoor office environment with appropriate lighting, noises, and temperature control.

Hazards

• Minimal risk of injury or work-related illnesses.

Salary

$18.10/hour

Schedule Days/Hours

Monday, Tuesday, Wednesday, Thursday, Friday

Special Instructions to Applicants

Please have your current resume, a cover letter, and information for three professional references available to provide with your application.