Enrollment Services Representative

Cuyahoga Community College; Cleveland (OH); On-site; USD 41,494 - 50,715; Full time

Job summary

Cuyahoga Community College is seeking a full-time Enrollment Services Representative to provide first-level support in admissions, registration, and financial aid queries. This role involves processing academic records, answering student inquiries, and maintaining accurate student information systems.

The ideal candidate will have an Associate Degree, strong customer service skills, and the ability to work in a fast-paced environment. A commitment to student satisfaction and interaction is essential for success in this role.

Qualifications

• Two years of full-time clerical experience in an office environment.
• One year of full-time experience in student services in an educational setting.
• Skills in keyboarding and basic grammar.

Responsibilities

• Assist in processing academic records.
• Respond to inquiries from students and provide information.
• Process registration payments and assist with financial aid applications.

Skills

Customer service skills

Communication skills

Basic math skills

Keyboarding skills

Attention to detail

Education

Associate Degree

Tools

MS Word

MS Excel

Banner software

Job description

Department: Admission and Enrollment Services

Reports To: Assoc Dir, Enrollment Center

Recruitment Type: External/Internal

Requisition ID: req6867

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F 8:30am - 5:00pm, Beginning of Semesters All-in-Days 8:30am - 6:30pm, Some Saturdays 10:00am - 2:00pm

Number of Openings: 1

SUMMARY

Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and online service support for the campus and the college.

DUTIES AND RESPONSIBILITIES

• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointments as appropriate
• Assists current and prospective students with information inquiries and registration processing both in-person, online and over the telephone
• Assists students with completing necessary forms; validates forms for accuracy; processes as required
• Accesses, inputs, and retrieves data from BANNER and other data systems
• Maintains files and records; utilizes scanning technology to update electronic files
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assists with Financial Assistance application (FAFSA) completion, explains the funds disbursement procedures, reviews the student's tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Receives Emergency Funds requests
• Reviews High School/GED/Ability‑To‑Benefit documents and updates student information system accordingly
• Accepts Selective Service information
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines and items to be held for safekeeping
• Rotates between in‑person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri‑C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested
• Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
• Performs other related duties as assigned

QUALIFICATIONS

REQUIRED

• Associate Degree
• Two (2) years of equivalent full‑time clerical experience in an office environment
• One (1) year of equivalent full‑time experience in student services in an educational setting
• Experience with an integrated student software system
• Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
• Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, Blackboard
• Ability to exercise good judgment and discretion in the performance of regular work
• Excellent written, verbal and interpersonal communication skills
• Excellent student customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone
• Ability to perform detailed work with a high degree of accuracy and attention to detail
• Ability to handle multiple tasks and effectively prioritize work
• Sensitivity to appropriately respond to the needs of the community

PREFERRED

• Bachelor's Degree
• Five years direct student services work experience at a higher education institution
• Knowledge and experience with Banner student information and related student transaction systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast‑paced environment with a moderate noise level.

DISCLAIMER

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

SEIU Full‑Time Position

This is a Full‑time (1199/SEIU) Bargaining Unit Position, Grade 07. Full‑time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate

Minimum salary $46,105.00 annually

Special Note

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Equal Opportunity Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.