Part-Time Support Lead - Inspire WOW Customer Service

Five Below; Crystal Lake (IL); Hybride; USD 21 000 - 22 000; Temps partiel

Résumé du poste

Five Below is seeking a Part-Time Support Lead in Crystal Lake, IL to oversee daily store operations and ensure an exceptional customer experience. You will train team members, manage shift operations, and contribute to sales growth while maintaining store standards.

The role requires leadership experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexibility for variable shifts and weekends is expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Oversee daily store operations and ensure superior customer service.
• Train crew on the BEST customer service experience and fast, friendly checkout.
• Open/close the store, manage cash, doors, and alarms to ensure smooth daily operation.
• Assist with receiving, unpacking, and stocking new merchandise for the sales floor.
• Act as Manager on Duty and lead staff during shifts and address urgent issues.
• Drive store sales and control expenses through merchandising and service optimization.
• Maintain store upkeep, cleanliness, and stockroom organization.

Connaissances

Customer service

Leadership

Communication

Multi-tasking

Creative thinking

Staying calm under pressure

Formation

High School diploma or equivalent

College experience preferred

Description du poste

Five Below is seeking a Part-Time Support Lead in Crystal Lake, IL to oversee daily store operations and ensure an exceptional customer experience. You will train team members, manage shift operations, and contribute to sales growth while maintaining store standards.

The role requires leadership experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexibility for variable shifts and weekends is expected.