Part-Time Support Lead: Elevate Customer Experience & Ops

Five Below; West Bend (WI); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in West Bend, WI is seeking a part-time Support Lead to oversee store operations, train crew on the BEST customer service, and help drive sales while maintaining excellent store conditions.

The role requires at least 1 year of management experience, strong communication skills, and flexibility to work day/evening/weekend shifts. Starting wage is $11.50 per hour, with opportunities for growth and development.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout.
• Oversees daily activities of store associates and ensures high service standards.
• Assists with receiving, unpacking, and organizing new stock.
• Acts as Manager on Duty, handling store operations and staff management.
• Manages opening/closing procedures, cash, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates on policies and products.
• Drives store sales and controls expenses through merchandising and staff performance.
• Partners with store leadership on merchandising procedures and recovery.
• Performs store maintenance and housekeeping tasks.

Skills

Verbal communication

Written communication

Management experience

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below in West Bend, WI is seeking a part-time Support Lead to oversee store operations, train crew on the BEST customer service, and help drive sales while maintaining excellent store conditions.

The role requires at least 1 year of management experience, strong communication skills, and flexibility to work day/evening/weekend shifts. Starting wage is $11.50 per hour, with opportunities for growth and development.