Part-Time Support Lead — Elevate Customer Experience

Five Below; San Mateo (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

Five Below is seeking a Support Lead for a part-time role in San Mateo, CA. You will supervise store associates, train crew on the BEST customer service approach, and step in as Manager on Duty when required, ensuring smooth opening/closing, cash handling, and safety procedures.

You should bring at least a high school diploma, 1 year of management experience, and strong communication. Flexibility to work days, evenings, weekends, and travel as needed is required.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout.
• Oversee daily activities of store associates and ensure high service quality.
• Assist with receiving, unpacking, and stocking of new inventory.
• Act as Manager on Duty when needed, handling store operations and staff.
• Open or close the store, manage cash, doors, alarms, and daily prep.
• Support onboarding and training of associates to improve performance.

Job description

Five Below is seeking a Support Lead for a part-time role in San Mateo, CA. You will supervise store associates, train crew on the BEST customer service approach, and step in as Manager on Duty when required, ensuring smooth opening/closing, cash handling, and safety procedures.

You should bring at least a high school diploma, 1 year of management experience, and strong communication. Flexibility to work days, evenings, weekends, and travel as needed is required.