Part-Time Support Lead: Customer-First Store Ops

Five Below; Media (Delaware County); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below, Inc. is seeking a Support Lead for the Media, PA area. The role focuses on training crew on top customer service practices, supervising store activities, and ensuring a fast, friendly checkout experience.

The position involves opening/closing duties, stock organization, and helping drive sales while managing expenses. It requires at least 1 year of supervisory experience and strong communication skills.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures they perform duties effectively and provide excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Acts as Manager on Duty when needed, handling store operations, staff management and urgent issues.
• Manages opening/closing of the store, including cash handling, lock-up, and alarms for smooth daily operation.
• Supports onboarding and ongoing training of associates on policies, product knowledge and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership on merchandising and recovery; performs store maintenance.

Skills

Leadership

Customer service

Communication

Multi-tasking

People management

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below, Inc. is seeking a Support Lead for the Media, PA area. The role focuses on training crew on top customer service practices, supervising store activities, and ensuring a fast, friendly checkout experience.

The position involves opening/closing duties, stock organization, and helping drive sales while managing expenses. It requires at least 1 year of supervisory experience and strong communication skills.