Part-Time Support Lead: Customer Experience & Ops

Five Below; Covington (VA); In loco; USD 13.000 - 19.000; Tempo pieno

Descrizione del lavoro

Five Below is seeking a capable store leadership associate to supervise crew, train staff on the BEST customer service experience, and help manage daily operations. You will oversee check-out, merchandising, stocking, and loss prevention while ensuring a WOW customer experience.

The role involves flexible scheduling, assisting with onboarding, and partnering with leadership to optimize sales and store performance. This is an hourly position with opportunities to grow within the team.

Competenze

• High School diploma or equivalent required or preferred college experience.
• Strong verbal and written communication skills.
• Ability to multitask and stay composed under pressure.

Mansioni

• Wow customers through personal contact and friendly service.
• Train crew on the BEST customer service experience for fast check-out.
• Oversee daily store activities and ensure excellent customer service.
• Assist with receiving, unpacking, and stocking on the sales floor.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store, including cash handling and security.
• Support onboarding and ongoing training of associates.
• Drive sales, optimize merchandising, and manage expenses.
• Collaborate with leadership on merchandising procedures.
• Perform store maintenance and housekeeping duties.

Conoscenze

Excellent verbal and written comms

Ability to multi-task

Creative thinking

Maintain composure under pressure

Flexible schedule

Formazione

High School Graduate or equivalent

College experience preferred

Descrizione del lavoro

Five Below is seeking a capable store leadership associate to supervise crew, train staff on the BEST customer service experience, and help manage daily operations. You will oversee check-out, merchandising, stocking, and loss prevention while ensuring a WOW customer experience.

The role involves flexible scheduling, assisting with onboarding, and partnering with leadership to optimize sales and store performance. This is an hourly position with opportunities to grow within the team.