Part-Time Support Lead | Customer Experience

Five Below; D'Iberville (MS); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an hourly crew leader to oversee daily store operations and help deliver the WOW customer experience. You will train associates, manage duties, and support opening/closing tasks while ensuring merchandise is well-presented and stock is organized.

The role requires at least a year of management experience and excellent communication skills, with flexibility to work day, evening, and weekend shifts. Benefits and growth opportunities are available.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to improve store operations and customer service.
• Ability to maintain composure under pressure during peak hours.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management and customer service.
• Open or close the store as needed, including cash handling and security checks.
• Support onboarding and ongoing training of associates to improve performance.
• Drive store sales and control expenses through merchandising and staff performance.
• Partner with store leadership on merchandising procedures and store recoveries.
• Maintain store cleanliness and stock room organization.

Skills

Communication

multitask

Creative thinking

Stays calm under pressure

Verbal communication

Education

High School Diploma or equivalent

Job description

Five Below is seeking an hourly crew leader to oversee daily store operations and help deliver the WOW customer experience. You will train associates, manage duties, and support opening/closing tasks while ensuring merchandise is well-presented and stock is organized.

The role requires at least a year of management experience and excellent communication skills, with flexibility to work day, evening, and weekend shifts. Benefits and growth opportunities are available.