Part-Time Support Lead, Customer Experience

Five Below; D'Iberville (MS); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an energetic manager to oversee daily store operations, train crew on top-notch customer service, and drive sales while managing staff and inventory. The role involves opening/closing the store, handling cash, and ensuring a WOW customer experience.

The ideal candidate has at least 1 year of management experience, excellent communication skills, and the ability to multi-task in a fast-paced environment. Position is hourly with starting pay shown below.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring each guest has a fast, friendly check-out experience.
• Oversee daily activities of all store associates to ensure duties are performed effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Open/close the store when needed, secure cash, lock doors, set alarms, and ensure smooth operation.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including trash, sweeping, cleaning bathrooms, and stock room upkeep.

Skills

Customer service

Leadership

Communication

Multi-tasking

Flexibility

Creativity

Education

High School Graduate

College experience preferred

Job description

Five Below is seeking an energetic manager to oversee daily store operations, train crew on top-notch customer service, and drive sales while managing staff and inventory. The role involves opening/closing the store, handling cash, and ensuring a WOW customer experience.

The ideal candidate has at least 1 year of management experience, excellent communication skills, and the ability to multi-task in a fast-paced environment. Position is hourly with starting pay shown below.