Support Lead: Elevate Customer Experience & Store Operations

Five Below Inc; Columbus (MS); On-site; USD 31,685,000 - 35,818,000; Full time

Job summary

Five Below is seeking a store leadership-oriented crew member to ensure outstanding customer service, oversee daily store operations, and train team members. The role requires at least 1 year of management experience and strong communication skills.

The position is hourly with a starting wage of $11.50 per hour. You may assist with opening/closing, stock organization, and guest support while working a flexible schedule in a fast-paced environment.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drivers store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership-oriented crew member to ensure outstanding customer service, oversee daily store operations, and train team members. The role requires at least 1 year of management experience and strong communication skills.

The position is hourly with a starting wage of $11.50 per hour. You may assist with opening/closing, stock organization, and guest support while working a flexible schedule in a fast-paced environment.