Part-Time Store Supervisor – Customer Experience Leader

Barnes-; Tampa (FL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Job summary

Barnes & Noble College is seeking a resourceful, driven, adaptable Supervisor to join our campus retail team. You will oversee a department or store, coach staff on delivering outstanding customer service, and act as Manager-on-Duty in the absence of leadership.

This part-time role requires flexibility to work varying schedules year round. The ideal candidate has 2+ years of retail experience, strong communication skills, and a focus on customer satisfaction in a busy campus environment.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Spend the majority of your time on the selling floor coaching and modeling Wow customer service.
• Train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-timepositions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Skills

Customer service

Communication

Interpersonal skills

Reading/Writing basics

Accounting basics

Flexible scheduling

Problem solving

Education

High school diploma/GED preferred

Job description

Barnes & Noble College is seeking a resourceful, driven, adaptable Supervisor to join our campus retail team. You will oversee a department or store, coach staff on delivering outstanding customer service, and act as Manager-on-Duty in the absence of leadership.

This part-time role requires flexibility to work varying schedules year round. The ideal candidate has 2+ years of retail experience, strong communication skills, and a focus on customer satisfaction in a busy campus environment.