Part-Time Store Supervisor — Customer-Driven Leader

Barnes & Noble College; South Portland (ME); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Job summary

Barnes & Noble College is seeking a part-time Supervisor to join our retail team, focusing on delivering outstanding customer service and coaching fellow team members on the sales floor.

The role involves assisting management, overseeing staff in a department or location, and ensuring proper merchandise presentation and store operations while maintaining a strong customer-first approach.

Qualifications

• 2+ years' experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma/GED

Job description

Barnes & Noble College is seeking a part-time Supervisor to join our retail team, focusing on delivering outstanding customer service and coaching fellow team members on the sales floor.

The role involves assisting management, overseeing staff in a department or location, and ensuring proper merchandise presentation and store operations while maintaining a strong customer-first approach.