Part-Time Store Sales Leader: Customer Experience

Michaels Stores; Washington; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision insurance

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for a PITTSBURGH-area store. The role leads a high-performing selling culture across the store, guiding front-end and service operations to ensure brand standards and strong sales results.

You will coach staff, manage day-to-day execution, and drive KPI achievement with a customer-focused approach. Responsibilities include SOP adherence, policy execution, and supporting store programs like loyalty, protection plans, BOPIS, and omni-channel

Qualifications

• 3+ years retail leadership experience.
• Coach and develop team members across departments.
• Model customer experience and selling behaviors.

Responsibilities

• Lead and champion selling culture and customer experience.
• Oversee front-end, service operations, and store conditions.
• Drive KPI attainment through coaching and day-to-day execution.
• Provide MOD coverage and maintain operational continuity.
• Ensure accurate use of POS and Self-Checkout systems.

Skills

Retail leadership

Customer service

POS systems

Team coaching

Operations management

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager for a PITTSBURGH-area store. The role leads a high-performing selling culture across the store, guiding front-end and service operations to ensure brand standards and strong sales results.

You will coach staff, manage day-to-day execution, and drive KPI achievement with a customer-focused approach. Responsibilities include SOP adherence, policy execution, and supporting store programs like loyalty, protection plans, BOPIS, and omni-channel