Part-Time Store Lead: Experience & Operations Champion

Dsw-Shoe-Warehouse,-Inc.; San Francisco (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

DSW Inc. in San Francisco, CA, seeks a Retail Associate to support store management, drive sales, and enhance the in-store customer experience through strong service, inventory handling, and omni-channel activities.

You will partner with the management team to promote a positive work environment, maintain store standards, and execute store operational processes in line with company policies.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must be able to stand or walk up to 100% of working time.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Maintain in-store experience by modeling customer experience leader behaviors and respond to customer and associate requests with urgency.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review daily communications, plan and execute tasks, and follow through with required actions.
• Review and communicate daily progress; complete processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with store leadership to follow policy and procedures.
• Participate in inventory-related activities including freight receipt, product placement, markdowns, MOOS, and pass-through in omni-activities like Charge/Send and BOPIS.

Skills

Customer service

Collaboration

Verbal & written communication

Time management

Shift availability

Technology proficiency

Standing/walking

Lifting up to 50 lbs

Stoop/kneel/crawl

Education

High school diploma or equivalent

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

DSW Inc. in San Francisco, CA, seeks a Retail Associate to support store management, drive sales, and enhance the in-store customer experience through strong service, inventory handling, and omni-channel activities.

You will partner with the management team to promote a positive work environment, maintain store standards, and execute store operational processes in line with company policies.