Part-Time Store Lead: Customer Experience & Operations

DSW-Designer Shoe Warehouse; Waco (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

DSW-Designer Shoe Warehouse in Texas seeks a Customer Experience Leader to support store management in driving sales and creating a positive in-store experience. You will partner with the management team on priorities, oversee inventory processes, omni-channel activities, and cashwrap efficiency while upholding company standards.

This role emphasizes customer service, teamwork, and adherence to policies. You will train and coach associates, respond to guest requests with urgency, and help

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Strong written and verbal communication skills.
• Ability to work with urgency and meet time-bound goals.
• Willingness to work nights, weekends, holidays and varied shifts.
• Proficient with store technology and point-of-sale devices.

Responsibilities

• Model customer experience leader behaviors to drive KPI and sales.
• Maintain store standards and complete open/close tasks.
• Assist with inventory activities, planograms and MOOS tasks.
• Support omni-channel activities such as BOPIS and Charge/Send.
• Collaborate with store leadership and follow policies and procedures.
• Provide feedback and coaching to associates; perform other duties as assigned.

Skills

Customer service

Collaborative relationships

Verbal and written communication

Tempo and accountability

Availability for nights/weekends/hol/±

Technology use for customer engagement

Standing/walking up to 100%

Lifting up to 50 pounds

Stoop/kneel/crouch/crawl

Education

High school diploma or equivalent

Minimum 2 years workforce experience

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

DSW-Designer Shoe Warehouse in Texas seeks a Customer Experience Leader to support store management in driving sales and creating a positive in-store experience. You will partner with the management team on priorities, oversee inventory processes, omni-channel activities, and cashwrap efficiency while upholding company standards.

This role emphasizes customer service, teamwork, and adherence to policies. You will train and coach associates, respond to guest requests with urgency, and help