Part-Time Customer Experience Leader

DSW-Designer Shoe Warehouse; Whitney Estates (NY); On-site; USD 24,000 - 32,000; Full time

Job summary

DSW-Designer Shoe Warehouse is seeking a customer-focused team member to support store management in delivering a superior in-store experience and driving KPI performance. Responsibilities include facilitating daily operations, inventory tasks, omni-channel activities, and ensuring swift responses to customer and associate needs.

The role requires strong communication, the ability to work with pace, and flexibility to cover nights, weekends, and holidays. A high school diploma is expected.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and driving store goals and KPI.
• Respond to customer and associate requests with urgency.
• Ensure customers have a positive experience and complete daily open/close tasks.
• Review daily communication and plan tasks accordingly.
• Participate in inventory related activities and omni store initiatives.
• Support safety and equipment checks and address concerns.
• Provide feedback to Store Manager on associate performance.

Skills

Excellent customer service

Collaborative relationships

Verbal and written communication

Time management and accountability

Availability including nights weekends

Tech proficiency for customer touch-pO

Education

High school diploma or equivalent

Job description

DSW-Designer Shoe Warehouse is seeking a customer-focused team member to support store management in delivering a superior in-store experience and driving KPI performance. Responsibilities include facilitating daily operations, inventory tasks, omni-channel activities, and ensuring swift responses to customer and associate needs.

The role requires strong communication, the ability to work with pace, and flexibility to cover nights, weekends, and holidays. A high school diploma is expected.